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Customer Testimonial:
 I am very happy with the products and services I received from New Directions. Everyone was so friendly, the service is prompt, and the quality was superb! I'll be placing another order very soon, now that I know how much I enjoy using your products
Beth Smith. Brampton, Ontario.
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Customer Testimonials
We love getting feedback from our customers! If you have any comments please do not hesitate to contact us
"Although I'm new to all of this, I am finding your products to be most sensational. The soap is easy to work with and the fragrance is just wonderful The Customer Service is terrific and everyone at the office made my panic purchase much easier and dare I say, delightful" - Steve Akins. Hamilton, Ontario.
I have to say that the personal attention from New Directions Aromatics has been wonderful. It's a very rare thing when dealing with an internet/mail order company; I have been very pleased thus far with your company and hope to continue to order from you in the future. I was truly amazed at receiving the hand written thank you note with my order. And now a follow up e-mail. It's nice to know that there are still companies out there who truly do care what their customers think. - Heidi Ebels. Hersey, Michigan
"Thank you for the prompt response to my recent order! I really appreciate your timely response to my email inquiry when I asked if you had received my order and the quick response in completing the order once it had been received. I am enjoying the oils and the prices for your products are great considering the excellent quality of the products. I look forward to ordering from you company again in the near future." - Renee Galloway. Richmond, Virgina.
"Hi Vicky! Nice to hear from you and it would be a pleasure for me to provide some feedback to you about my recent shopping experience. I’ve been in business for almost 5 years now and as such, have a fair bit of experience dealing with suppliers. I have to admit that I was absolutely delighted with my order, from start to finish. A superior job was done on the packing and I’m very, very pleased with everything. I haven’t had a chance to “play” with the liquid Castile soap yet, but will be doing so soon. I did open it and was impressed with the viscosity – a very good sign! I love the selection of essential oils, esp. some of the more difficult ones to find, and greatly appreciate that you sell the very pricey ones in affordable sizes. I had a hard time controlling myself, believe me!!! Helichrysum and yarrow are on my list for next time, as well as chamomile Pricing on carrier oils is outstanding. I’ve been paying waaaay too much for my jojoba and I know where I’m getting it from in future, ditto for avocado Keep up the great work. I’ll be sure to mention New Directions whenever I can and am more than happy to give you my business when restocking is necessary" - Margaret Jackson. Montreal, Quebec.
"I like the products. The candles smell soooooo good! Also, I got way more product than I expected for the money I am mostly impressed with the great care with which everything was wrapped as to not get damaged, in anyway, when shipped. It shows you care about your products and take good care of them, as well as they will take care of me." - Barbara Luke. Arvada, Colorado.
"Thanks for the email! Got the order just fine, arrived quickly and in great shape. I'm very impressed with the packing methods you guys use as well as your attention to customer service. It is very much appreciated. As for the Pluto bottles, I quite like them. I'm considering switching my lotion packaging over to them. I'm just beginning testing the new soap base out with my current recipes to see how it works and how I like it. I'm hoping to switch from my current soap base supplier to you guys by the end of the summer." - Kate McDonald. East Selkirk, Manitoba.
"Thank you so very much, your seaweed powder is exactly what I can use to do body wraps that are wonderful. I loved your packing in the box you shipped, everything arrived in perfect condition, I have looked for such high quality for a long time, I'll be keeping your website on my list" - Lauren Elle. Olympia, Washington.
"You requested feedback so I am emailing you. I am honest when I say this, your company has been the nicest & most helpful group of individuals I have talked to in a very long time. I appreciate the kindness & have already given your name to many. The product is clearly pure & I am looking forward to using it. I did not receive it in time for the treatment I wanted it for but know that is my own fault. I ordered way too late. I will be using my products this weekend but feel everything was great!" - Misti VanAuken. Rochester, Washington.
"Thanks for the follow up. The products are working well for us. I think the massage therapists really like the Soya oil for treatment. I'll be ordering more" - Nadera, Persaud-Buffe. Whitby, Ontario.
"I'm very pleased and everything was in good shape and arrived very quickly---you have great customer service---Thank you very much" - V.V.
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