Submited By: Cecilia from Chandler, Arizona on 04/23/2007 Rating:
I don't know about others but I have bad experiences. I just received my order last Friday and found this V C powder is much less refined and soft as the one sold in Philosophy. There's no way I can mix it with any facial creams or oils and put it on my face, too scratchy!!
Then I called today (Monday) and asked if I can return it. NO, they said I can't once I open it! But, for customers, if one does not open it and have a look and feel, how does one will know?? Comparing to many other cosmetic brands, Saffronrouge (another essential oil dealer) or Costco, this is HORRIBLE customer service!!!
And, their essential oils comes in w PLASTIC bottles!!! If one reads any book or buying guidelines on essential oils, one knows that essential oils should be stored and contained in dark colored glass bottles!!!
I guess you guys only put good reviews on your website to mislead many buyers since I didn't see any bad review on the website! So misleading!!
Personally, I'll never never buy from this company any any more!
New Directions Aromatics Response:
The Vitamin C we carry is USP grade (United States Pharmacopeia). While we have not had a single other complaint about this product, we would have accepted back the product had it not been used. This was not mentioned in the customer’s feedback.
Regarding our Essential Oils, they are packed in amber glass bottles up to the 100ml / 3.3 Fl Oz size, and sizes above that are sold in specially coated Aluminum containers. You cannot have operations around the world and sell to Medical Practices, Aromatherapy Schools, and large scale Manufacturers without understanding how oils are to be packaged, and how they are to be sold.
We have never packaged Essential Oils in plastic containers.
Lastly, we post all responses – even the negative and those without merit. We are proud of our quality, and this is reflected in feedback on our products and on our company. While we regret that this customer finds us misleading, accepting back used product is not an option for us.
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